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2003 IEEE/WIC International Conference on Web Intelligence (WI'03)   p. 562
Expected Value of User Sessions: Limitations to the Non-Semantic Approach
E. Menasalvas, Technical University of Madrid
B. Pardo, Technical University of Madrid
S. Millan, Universidad del Valle
E. Hochsztain, Universidad ORT Uruguay
J. M. Peña, Technical University of Madrid

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DOI Bookmark: http://doi.ieeecomputersociety.org/10.1109/WI.2003.1241268
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Abstract
The amazing evolution of e-commerce and the fierce competitive environment it has produced have encouraged commercial firms to apply intelligent methods to take advantage of competitors by gathering and analyzing information collected from consumer web sessions. Knowledge about user objectives and session goals can be discovered from the information collected regarding user activities, as tracked by web clicks. Most current approaches to customer behaviour analysis study the user session by examining only web page accesses. To find out about navigators behaviour is crucial to web sites sponsors attempting to evaluate the performance of their sites. Nevertheless, knowing the current navigation patterns is not always enough. Very often it is also necessary to measure sessions value according to business goals perspectives. This paper presents two different measures to include business goals inside click stream analysis. Each of the alternatives is discussed and evaluated in terms of how company’s objectives and expectations are taken into account as well as how this approach could be achieved.
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Citation:  E. Menasalvas, B. Pardo, S. Millan, E. Hochsztain, J. M. Peña, "Expected Value of User Sessions: Limitations to the Non-Semantic Approach," wi, p. 562,  2003 IEEE/WIC International Conference on Web Intelligence (WI'03),  2003