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Quality Software, Fourth International Conference on (QSIC'04)   pp. 162-169
Using Knowledge Management to Improve Software Process Performance in a CMM Level 3 Organization
Ricardo de Almeida Falbo, Federal University of Espírito Santo, Vitória - ES, Brazil
Ligia S. Mota Borges, Federal University of Espírito Santo, Vitória - ES, Brazil
Fabio Feu Rosa Valente, Federal University of Espírito Santo, Vitória - ES, Brazil

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DOI Bookmark: http://doi.ieeecomputersociety.org/10.1109/QSIC.2004.1357957
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Abstract
Developing quality software products in the schedule and considering planned costs has always been a challenge to software organizations. The quality of a software product depends heavily on the quality of the software process used to develop it. This fact has led organizations to invest in improving their organizational software processes. In this context, Knowledge Management can be used to support process improvement. In this paper, we present the knowledge management approach adopted in a CMM level 3 organization to support organizational process tailoring to projects and process improvement based on metric data collected from past projects.
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Citation:  Ricardo de Almeida Falbo, Ligia S. Mota Borges, Fabio Feu Rosa Valente, "Using Knowledge Management to Improve Software Process Performance in a CMM Level 3 Organization," qsic, pp. 162-169,  Quality Software, Fourth International Conference on (QSIC'04),  2004