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10th IEEE Pacific Rim International Symposium on Dependable Computing (PRDC'04)   pp. 353-362
Representing User Workarounds as a Component of System Dependability

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DOI Bookmark: http://doi.ieeecomputersociety.org/10.1109/PRDC.2004.1276591
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Abstract
Evaluation of system-level dependability can benefit from representing and assessing the effects of user workarounds as a response to system component failures. We assemble sequence diagrams that represent UML scenarios into mission graphs that contain all possible paths from a particular mission starting point to a particular mission success goal point. Analysis of these graphs reveals potential dependability bottlenecks and the existence of possible workarounds that can be intentionally added to a design, retrofitted to fit an existing design, or discovered as an emergent property of existing system and user behaviors. Simulations of a moderately complex distributed embedded system demonstrate that this approach has potential benefits for representing and improving system-level dependability by including the ability of users to perform simple workarounds to achieve mission objectives.
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Citation:  Christopher Martin, Philip Koopman, "Representing User Workarounds as a Component of System Dependability," prdc, pp. 353-362,  10th IEEE Pacific Rim International Symposium on Dependable Computing (PRDC'04),  2004

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