| Abstract |
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From the multitude of workplace studies that we have seen during the last decades, it has been shown that a common environment to a large extent supports coordination of work. The use of common artifacts and awareness of the co-workers activities effortlessly afford communication of the current state of work. Inevitably, a question arises: how can we get similar support for distributed groups? One idea has been to use a continuously open video and/or audio link, i.e. a media space, to support the informal coordination possibilities that are lacking in a distributed setting. In this paper, two cases from air traffic control are presented, where the long-term use of video and audio links plays an important role for communicating real-time updates of the state of work. The possibility to overhear and oversee what the colleagues are doing in remote positions reduces to a large extent the amount of obtrusive and time-consuming phone calls. The features and the successful use of these so-called focused media spaces are discussed in this paper.
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 Additional Information
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Citation:
"Open Audio/Video Links as Means for Coordination — Two Case Studies,"
hicss,
p. 10020b,
Proceedings of the 37th Annual Hawaii International Conference on System Sciences (HICSS'04) - Track 1,
2004
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