| Abstract |
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This paper discusses a longitudinal study that explored the relationship between use of organizational memory and knowledge (OM/K) and knowledge worker productivity within the engineering group at a nuclear power plant. Three data points were taken over five years. An Organizational Memory/ Knowledge Management System (OMS/KMS) was identified that improved the effectiveness/productivity of the organization. The basic components of the OMS/KMS remained the same over the study. A key and unexpected finding was that new members of the organization did not consider the OMS/KMS as effective as established members of the organization and tended not to use the system until they became established members themselves. To explain the success of the OMS/KMS, DeLone and McLean's IS Success Model was adapted to OM/KM. The paper presents this modified model.
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 Additional Information
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Index Terms- Knowledge Management Systems, Organizational Memory Systems, Organizational Learning, IS Success
Citation:
M. Jennex, L. Olfman,
"Organizational Memory/Knowledge Effects on Productivity: A Longitudinal Study,"
hicss,
p. 109b,
35th Annual Hawaii International Conference on System Sciences (HICSS'02)-Volume 4,
2002
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