| Abstract |
|
This paper describes a business process redesign project that was conducted for a large government agency. The BPR was done using GroupSystems V as a means of reducing total project time and enhancing the performance of the cross-functional team that was responsible for the redesign project. Service process blueprinting was also used as a tool to identify and incorporate customer needs and interlaces. 7he results of the BPR demonstrate that the redesign process was accomplished very effectively over a relatively short period of time. Participants also indicated that the service blueprinting tool provided a perspective that is missing from many BPR approaches: an understanding of the process from the customer's perspective.
|
 Additional Information
|
Citation:
Gail Corbitt, Lauren Wright,
"Enhancing Business Process Redesign: Using Tools,"
hicss,
p. 440,
30th Hawaii International Conference on System Sciences (HICSS) Volume 2: Information Systems Track-Collaboration Systems and Technology,
1997
|
