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Abstract

Can an ISO 9001 certification lead to software process improvement? Yes, is the answer this paper gives. The answer is based on 25 BOOTSTRAP maturity assessments carried out in Danish companies; twelve of these for ISO 9001 certified companies. One of the findings in this paper is that there is a clear correspondence between the maturity in software development processes and the holding af an ISO-9001 certificate covering software development. It is not only the quality system and software quality management that is influenced by an ISO 9001 certification; but other software processes such as project management, testing, and resource management are also influenced. In other words there is a spin-off effect from an ISO 9001 certification leading to software process improvement in other, not closely related areas.
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